Administrative Support

After completion of this course, the candidate will be able to cover the following..

For Course Benefits, please watch this Video or Read below….

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  • Skill Enhancement:

This course helps you develop a comprehensive set of administrative support skills, including organization, communication, time management, and problem-solving. These skills are crucial for success in administrative roles and contribute to your overall effectiveness in the workplace.

  •  Career Advancement Opportunities:

By acquiring specialized administrative support skills, you enhance your qualifications and increase your chances of career advancement. Employers value individuals who possess the knowledge and expertise necessary to excel in administrative positions.

  • Increased Efficiency and Productivity:

The course provides you with techniques and strategies to streamline administrative processes, allowing you to work more efficiently and accomplish tasks in a timely manner. This increased productivity positively impacts your overall work performance.

  •  Professional Development:

Engaging in an “Administrative Support” course demonstrates your commitment to professional growth and continuous learning. It highlights your dedication to acquiring and honing the skills necessary to succeed in administrative roles, positioning you as a dedicated professional.

  •  Competitive Advantage in the Job Market:

Employers seek candidates who possess specific administrative support skills and qualifications. By completing the course, you gain a competitive advantage over other candidates and increase your chances of securing administrative positions.

  • Effective Communication Skills:

Effective communication is essential in administrative support roles. The course helps you develop strong written and verbal communication skills, enabling you to convey information clearly, interact professionally with colleagues and clients, and contribute to a positive work environment.

  • Efficient Office Management:

The course equips you with the knowledge and techniques to effectively manage administrative tasks such as organizing files, scheduling appointments, coordinating meetings, and maintaining efficient office operations. These skills contribute to the smooth functioning of the workplace.

  • Problem-Solving Abilities:

The course enhances your problem-solving skills, enabling you to identify and address challenges that arise in administrative settings. You develop the ability to analyze situations, think critically, and implement effective solutions, contributing to improved outcomes.

  • Adaptability:

The course emphasizes the importance of adaptability in administrative roles. You learn how to handle changing circumstances, adjust to new technologies or procedures, and navigate unexpected challenges with resilience and flexibility.

  • Client Relationship Management:

Building and maintaining positive relationships with clients is crucial in administrative support. The course provides you with the skills to deliver excellent customer service, understand client needs, and handle inquiries or concerns professionally, fostering strong client relationships.

  •  Attention to Detail:

The course emphasizes the significance of attention to detail in administrative tasks. You develop a meticulous approach, ensuring accuracy and precision in tasks such as data entry, document preparation, and record-keeping. This attention to detail reduces errors and enhances the overall quality of your work.

  •  Professional Etiquette:

The course educates you on proper professional etiquette, including telephone and email etiquette, appropriate dress code, and professional behavior. These skills contribute to creating a positive and professional impression in the workplace.

  • Confidentiality and Data Security:

You gain an understanding of the importance of maintaining confidentiality and handling sensitive information securely. The course emphasizes ethical practices in protecting the privacy and confidentiality of individuals and organizations, ensuring compliance with relevant laws and regulations.

  • Effective Multitasking:

Administrative support often involves handling multiple tasks simultaneously. The course equips you with multitasking skills, enabling you to manage various responsibilities efficiently, prioritize tasks effectively, and maintain productivity in a fast-paced environment.

  •  Stress Management:

Administrative roles can be demanding and stressful at times. The course provides you with techniques and strategies for managing stress effectively, promoting work-life balance, and maintaining overall well-being.

  • Technological Proficiency:

The course familiarizes you with relevant technologies and software applications commonly used in administrative support roles. You develop proficiency in using digital tools, increasing your efficiency and effectiveness in performing administrative tasks.

  • Professional Networking:

Engaging in the course allows you to connect with professionals in the field of administrative support. This networking opportunity enables you to expand your professional network, learn from others’ experiences, and potentially access new career opportunities or collaborations.

  • Team Collaboration:

Administrative support often involves working as part of a team. The course emphasizes the importance of effective teamwork, communication, and collaboration. You develop the skills to work harmoniously with colleagues, contribute to a positive work environment, and achieve common goals.

  •  Cultivation of a Learning Mindset:

Completing the course fosters a mindset of continuous learning and professional development. You recognize the importance of staying updated with evolving administrative practices, industry trends, and technological advancements, enabling you to adapt and grow in your career.

  • Personal Satisfaction and Fulfilment:

Engaging in an “Administrative Support” course and acquiring new skills provides a sense of personal satisfaction and fulfilment. As you excel in your administrative support role, overcome challenges, and contribute to the success of your organization, you experience a greater sense of accomplishment and professional fulfilment.

Administrative Support Modules

In this course, you will get 12 Modules which are describing all aspects greatly

  •  Module One: Getting Started
  1. Workshop Objectives
  2. Pre-Assignment Review
  • Module Two: Getting Organized (I)
  1. Dealing with Email
  2. Managing Electronic Files
  3. Keeping Track of the Paper Trail
  4. Making the Most of Voice Mail
  5. Case Study
  • Module Three: Getting Organized (II)
  1. Keeping Your Workspace Organized
  2. Using a To-Do Book
  3. The Extra Mile: Adding Project Management Techniques to Your Toolbox
  4. Case Study
  • Module Four: Managing Time
  1. Managing Your Time
  2. Keeping Others on Track
  3. Maintaining Schedules
  4. Case Study
  • Module Five: Getting It All Done On Time
  1. Prioritizing
  2. The Secret to Staying on Track
  3. Goal Setting
  4. Case Study
  • Module Six: Special Tasks
  1. Planning Small Meetings
  2. Planning Large Meetings
  3. Organizing Travel
  4. Case Study
  • Module Seven: Verbal Communication Skills
  1. Listening and Hearing: They Aren’t the Same
  2. Asking Questions
  3. Communicating with Power
  4. Case Study
  • Module Eight: Non-Verbal Communication Skills
  1. Body Language
  2. The Signals You Send to Others
  3. It’s Not What You Say, It’s How You Say It
  4. Case Study
  • Module Nine: Empowering Yourself
  1. Being Assertive
  2. Resolving Conflict
  3. Building Consensus
  4. Making Decisions
  5. Case Study
  • Module Ten: The Team Of Two
  1. Working with Your Manager
  2. Influencing Skills
  3. What to Do in Sticky Situations
  4. Case Study
  • Module Eleven: Taking Care Of Yourself
  1. Ergonomics
  2. Stress Management
  3. Dealing with a Heavy Workload
  4. Case Study
  • Module Twelve: Wrapping Up

Be Creative with Quizes

Each Module is finishing with its quiz & hence you will get to review your Modules in the form of 64 questions.

  • Module Two Review Questions
  1. What does the READ technique imply?
  2. Find a question which IS NOT important for the Act step?
  3. Why is naming the electronic documents with a uniform pattern convenient?
  4. What does the time sensitive strategy for arranging electronic files imply?
  5. How many kinds of folders for paperwork are recommended?
  6. What is the Red Rush folder for?
  7. Find an information which is redundant for the voicemail:
  8. Find the key of successful voice mail call:
  • Module Three Review Questions
  1. What items should be least present on your workspace?
  2. Find a convenient way for organizing your desk:
  3. Why is a to-do book more efficient than a computer planner?
  4. Which of these steps related to the to-do book IS NOT recommendable?
  5. Which phase of project consists of three important tools for managing people, tasks and communication?
  6. What does the work breakdown structure tool (WBS) identify?
  • Module Four Review Questions
  1. When it comes to time, the nature of job for an administrative assistant implies:
  2. What’s the key for productivity in relation of your and other people’s time?
  3. According to WBS, what is identified by breaking down each project task?
  4. What is the most important thing related to the communication plan?
  5. When should the additional work be avoided?
  6. Find a question which can be helpful in negotiating the timeframes:
  • Module Five Review Questions
  1. What does the WRAP technique imply?
  2. What is the ranking phase for?
  3. What time of the day is very convenient for creative work?
  4. Why is celebrating small accomplishments helpful?
  5. What does the DART goal setting technique imply?
  6. Why is public announcing of the goal helpful?
  • Module Six Review Questions
  1. Which one of the following IS NOT a part of the POPCORN planning technique?
  2. What is the solution for meetings with multiply objectives?
  3. What phases does the FAST planning technique imply?
  4. The FAST strategy DOES NOT help you organize:
  5. What DOES NOT belong to the list of things for checking when you are looking for a hotel?
  6. Find the most convenient way for negotiating a good rate for a numerous travel group:
  • Module Seven Review Questions
  1. What is listening?
  2. Which of the following actions DOES NOT help with maintaining your listening focus?
  3. What are the close-ended questions good for?
  4. What kind of answer can we expect after asking an open-ended question?
  5. What is the greatest factor in developing the verbal skills?
  6. Recognize a helpful tip for improving the verbal skills:
  • Module Eight Review Questions
  1. How many percent of our communication is manifested through the body language?
  2. Recognize a body language sign which DOES NOT send a negative message:
  3. What can you do with your emotions to prevent sending a negative body language message?
  4. What is the key to avoiding the negative body language signs?
  5. Why is our tone sometimes difficult to detect?
  6. What does the letter L in the name of SMILE technique stand for?
  • Module Nine Review Questions
  1. Which of the following qualities is not a part of definition of being assertive according to
  2. Which of the following B’s is not a part of the five B’s for demonstrating more assertiveness in work life?
  3. Why is avoiding conflicts unhealthy?
  4. What should you do next after the conflict is identified?
  5. What is the first step of PEACE technique for building consensus?
  6. How much time does the building of consensus usually takes to happen?
  7. Which of the following step IS NOT considered to be an effective help in making decisions?
  8. What can be caused by expecting to make a perfect decision every time?
  • Module Ten Review Questions
  1. What is essential in the relationship with the manager?
  2. When it comes to the relation towards your personal life, you should:
  3. What kind of relation towards your goals is good for the relation with your manager?
  4. What is the purpose of your influencing?
  5. What should you do if you suspect your manager is doing something illegal?
  6. Find the four D’s for handling the sticky situations:
  • Module Eleven Review Questions
  1. What is the definition of ergonomics?
  2. What should you do if you have special physical needs?
  3. Which of the following activities IS NOT helpful for avoiding stress?
  4. Which of the following expressions DOES NOT refer to a kind of stress?
  5. What is essential for dealing with heavy workloads?
  6. Which of the following IS NOT a part of the regular plan for dealing with heavy workloads?

  • What is the requirement for this course?

The course is open to anyone who is interested in learning more about the subject matter, and there are no specific entry requirements to enroll.

  • What much Time I need to Spend for completion of this course?

The course is divided into different modules, with an average study time ranging from 20 to 90 minutes per module as per your convenience. While you have the flexibility to allocate your preferred amount of time to each module, after buying you will have lifetime access to the course so you can log in and out of the course as per your schedule.

  • When and Where I can Study this Course?

You can study this course at any time and anywhere of your choice, you have the convenience of logging in and out of the web-based course as often as you need. The course is compatible with all devices, including computers, tablets, and smartphones, allowing you to study even while on the go.

  • How I can Pay for this Couse?

To make a payment for this course, you have the option to use several payment methods including Visa, MasterCard, and PayPal account. The website employs the latest SSL encryption technology to ensure that your payment details are kept safe and secure. All payments are processed securely by PayPal, providing an added layer of protection for your peace of mind.

  • How soon I can have access to the course material?

You will have access to the course immediately after you make the payment. You will receive email confirmation of payment at the same time with full access to the course material.

  • Can I earn a Certificate at the end of the course?

That’s Right! At the completion of the course, we will earn a Professional Certificate that can be a valuable addition to your career and personal achievements. This certificate will serve as evidence of the knowledge and skills you have gained through the course, and can help you demonstrate your expertise to current or potential employers.

  • What is the validity of the Certificate?

Certificate is your achievement, which will remain with you forever. It doesn’t have any expiry or need any renewal. Enjoy the Course and Good Luck.


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Amazing Obejctives

Welcome to the Administrative Support Course. Having effective administrative skills are essential in today’s work environment.

Getting Organized

Being organized, punctual, and effective are crucial if you want to achieve your goals in any endeavor you pursue.

Getting It All Done On Time

Prioritizing your work, staying on track and accurate goal setting are essential elements to you being able to deliver your project or tasks on time.

Getting Yourself Empower

Learn how to empower yourself through assertiveness, consensus building, conflict resolution and decision making.

In This Course

You will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Secret To Success

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.


Having effective administrative skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue.

The Extra Mile

The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization

Keeping Yourself Organized

Organization begins at your data entry points, see how these various entry points of information can be harnessed and used efficiently.

Keeping Workplace Organized

Learn how to organize your workspace, your tasks, and the people you work with on projects.

Managing Your Time

Learn how to be a better time manager with some very simple behavior modification.

Keeping Others on Track

Learn how to be a better on managing time and efficiency by involvong other peoples of your workplace.

Goal Setting

Learn how to define or determine the goal, announce the goal, adjust it, time lock it and then achieve it.

Being Assertive

Learn great tips from this course on how to become or demonstrate more assertiveness in your work life

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