Business Etiquette

Note: This course is available in Urdu language also Click here

After completion of this course, the candidate will be able to cover the following..

For Course Benefits, please watch this Video or Read below….

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  • Professional Image:

The online course on Business Etiquettes helps learners develop a polished and professional image by teaching them appropriate behaviour, communication, and appearance in various business settings, thereby enhancing their credibility and reputation.

  •  Improved Interpersonal Skills:

The course focuses on interpersonal skills such as active listening, effective communication, and conflict resolution, enabling learners to build strong professional relationships, collaborate successfully, and navigate challenging situations with ease.

  • Global Business Competence:

Business Etiquettes training equips learners with the knowledge of cultural norms and customs in international business environments. This prepares them to interact respectfully and confidently with colleagues, clients, and partners from diverse cultural backgrounds.

  •  Enhanced Networking Abilities:

By understanding the rules of business etiquette, learners develop the confidence to engage in networking opportunities, establish connections, and build a strong professional network that can lead to career growth and new opportunities.

  •  Positive First Impressions:

The course emphasizes the importance of creating positive first impressions. Learners gain insights into body language, proper introductions, and appropriate greetings, ensuring they make a favorable impact when meeting new clients or colleagues.

  • Business Dining Etiquettes:

Business Etiquettes training often includes guidance on dining etiquette, teaching learners the proper behavior and table manners during business meals or formal events. This knowledge enhances their comfort and confidence in professional dining situations.

  • Increased Professional Confidence:

By understanding and practicing business etiquette, learners gain a sense of confidence in their ability to navigate various business scenarios, interact with professionals at all levels, and project a self-assured demeanour.

  • Improved Business Communication:

The course hones learners’ communication skills, teaching them how to craft professional emails, engage in effective phone conversations, and deliver impactful presentations, ensuring clear and concise communication in all business interactions.

  • Respectful Workplace Environment:

Business Etiquettes training fosters a culture of respect and inclusivity in the workplace. Learners gain an understanding of appropriate behaviour, sensitivity to diversity, and the importance of creating a harmonious work environment.

  • Enhanced Client Relations:

By demonstrating proper business etiquette, learners strengthen their client relations by building trust, showing respect, and effectively addressing client needs and concerns. This leads to long-term client satisfaction and loyalty.

  •  Successful Business Meetings:

The course provides guidance on how to conduct and participate in successful business meetings. Learners acquire skills in agenda setting, time management, active participation, and effective collaboration, ensuring productive and efficient meetings.

  •  Improved Business Travel Etiquettes:

For professionals who frequently travel for business, the course covers essential business travel etiquettes. Learners gain knowledge on airport protocols, hotel etiquette, and appropriate conduct in different cultural contexts, enhancing their professionalism during business trips.

  • Enhanced Leadership Presence:

Business Etiquettes training cultivates a strong leadership presence by teaching learners how to command respect, inspire others, and lead by example. This contributes to their effectiveness as leaders and their ability to influence positive change within organizations.

  • Greater Emotional Intelligence:

The course helps learners develop emotional intelligence by understanding and managing their own emotions and those of others. This leads to improved empathy, effective team management, and stronger relationships in the workplace.

  •  Professional Social Media Etiquettes:

In the age of digital communication, the course covers social media etiquettes, guiding learners on appropriate behavior, privacy settings, and maintaining a professional online presence. This ensures they navigate social media platforms in a manner that aligns with their professional image.

  • Conflict Resolution Skills:

Business Etiquettes training includes strategies for resolving conflicts professionally and diplomatically. Learners gain techniques to handle disagreements, manage difficult conversations, and foster a cooperative work environment.

  • Effective Business Correspondence:

The course focuses on written communication skills, teaching learners how to draft professional emails, business letters, and reports. This ensures their written correspondence is concise, professional, and effectively conveys their intended message.

  • Enhanced Business Ethics:

Business Etiquettes training emphasizes ethical behavior and integrity in professional interactions. Learners understand the importance of honesty, confidentiality, and respect for others’ intellectual property, maintaining high ethical standards in their business practices.

  •  Improved Personal Branding:

By understanding and practicing business etiquette, learners develop a strong personal brand. They are seen as professional, reliable, and trustworthy individuals, positively impacting their personal and professional reputation.

  • Continuous Professional Growth:

Business Etiquettes training promotes a mindset of continuous professional growth. Learners understand that etiquette standards evolve, and they actively seek opportunities to refine their skills and stay updated with changing business norms, ensuring they remain adaptable and relevant in their careers.

Business Etiquette Modules

In this course, you will get 12 Modules which are describing all aspects greatly

  •  Module One: Getting Started
  1. Workshop Objectives
  2. Pre-Assignment Review
  • Module Two: Understanding Etiquette
  1. Etiquette Defined
  2. The Importance of Business Etiquette
  3. Case Study
  • Module Three: Networking For Success
  1. Creating an Effective Introduction
  2. Making a Great First Impression
  3. Minimizing Nervousness
  4. Using Business Cards Effectively
  5. Remembering Names
  6. Case Study
  • Module Four: The Meet And Greet
  1. The Three-Step Process
  2. The Four Levels of Conversation
  3. Case Study (I)
  4. Case Study(II)
  • Module Five: The Dining In Style
  1. Understanding Your Place Setting
  2. Using Your Napkin
  3. Eating Your Meal
  4. Sticky Situations and Possible Solutions
  5. Case Study
  • Module Six: Eating Out
  1. Ordering in a Restaurant
  2. About Alcoholic Beverages
  3. Paying the Bill
  4. Tipping
  5. Case Study
  • Module Seven: Business Email Etiquette
  1. Addressing Your Message
  2. Grammar and Acronyms
  3. Top 5 Technology Tips
  4. Case Study
  • Module Eight: Phone Etiquette
  1. Developing an Appropriate Greeting
  2. Dealing with Voicemail
  3. Cell Phone Do’s and Don’ts
  4. Case Study
  • Module Nine: The Written Letter
  1. Thank You Notes
  2. Formal Letters
  3. Informal Letters
  4. Case Study
  • Module Ten: Dressing For Success
  1. The Meaning of Colors
  2. Interpreting Common Dress Codes
  3. Deciding What to Wear
  4. Case Study
  • Module Eleven: International Etiquette
  1. General Rules
  2. Important Points
  3. Preparation Tips
  4. Case Study
  • Module Twelve: Wrapping Up

Be Creative with Quizes

Each Module is finishing with its quiz & hence you will get to review your Modules in the form of 66 questions.

  • Module Two Review Questions
  1. Recognize the definition of business etiquette:
  2. Which of the following IS NOT something that business etiquette covers?
  3. Which of the following IS NOT an area covered by the business etiquette?
  4. Which of the following is one of the areas covered by the business etiquette?
  • Module Three Review Questions
  1. Which of the following IS NOT recommended as a part of an effective introduction?
  2. In business, introductions are usually made based on:
  3. For making a great first impression, you should avoid:
  4. The three C’s for making a good impression stand for:
  5. Which of the following IS NOT a method of minimizing the nervousness?
  6. When it comes to the nervousness triggers, we should:
  7. When should you have your business cards with you?
  8. Which of the following statements is true?
  9. Which of the following IS NOT among the common ways of remembering a name?
  10. Which of the following statements IS NOT true?
  • Module Four Review Questions
  1. Which of the following IS NOT a part of the three-step process of handshaking?
  2. A good handshake should be:
  3. The ‘small talk’ stage implies:
  4. Which stage is the hardest to get to?
  5. In a case study presented in the previous module, Patrick and Mindy start their conversation with:
  6. Decide the stage of the following Mindy’s line: “In fact when I heard that we’re going again, I was a bit annoyed.”
  • Module Five Review Questions
  1. What kind of atmosphere do the business meals make compared to the office?
  2. Which of the following statements IS NOT true?
  3. When do you unfold your napkin and place it on your lap?
  4. Which of the following statements IS NOT true?
  5. When it comes to business, you:
  6. Which of the following IS NOT considered rude during the meal?
  7. What is the best solution to the following sticky situation: A colleague is using the wrong utensil?
  8. What is the best solution to the following sticky situation: You have put something in your mouth that doesn’t agree with you?
  • Module Six Review Questions
  1. What do you do if your associate seems indecisive at a restaurant?
  2. When it comes to the expensive dishes, you:
  3. When it comes to business meetings and meals, alcohol is generally:
  4. Dinners are traditionally accompanied by:
  5. Which of the following statements IS NOT true?
  6. When you are the one who pays the bill, you should not:
  7. When it comes to the tips, the standard for excellent service is:
  8. When it comes to the tips in a self-service or buffet-style restaurant, a standard tip is:
  • Module Seven Review Questions
  1. The ‘Cc’ field is used:
  2. What does the ‘Bcc’ stand for?
  3. Which of the following statements is true?
  4. In emails, all caps give an impression that:
  5. Why sending emails with a well-organized is structure most important?
  6. When it comes to sending emails in late hours, you should:
  • Module Eight Review Questions
  1. Business telephone calls should always be answered with:
  2. Before you answer the phone, it is recommended to:
  3. When it comes to leaving a voicemail message, you don’t have to:
  4. Which of the following is not a necessary part of your personal voicemail greeting?
  5. Which of the following is not considered rude?
  6. Which of the following statements is true?
  • Module Nine Review Questions
  1. What does the formality of your thank you note depend on?
  2. Besides your thanks and what are you thanking them for, your thank you note needs to contain:
  3. You don’t have to write an informal style when:
  4. What is usually above the name and signature of the sender?
  5. Which of the following statements IS NOT true?
  6. The tone of an informal letter is:
  • Module Ten Review Questions
  1. Which of the following statements IS NOT true?
  2. What is the interpretation of orange color?
  3. What is the most formal dress code?
  4. Which of the following can be accepted as semi-formal?
  5. Which of the following statements is true?
  6. Which of the following IS NO so important in business clothing?
  • Module Eleven Review Questions
  1. Which of the following IS NOT among the most important areas for researching international etiquette?
  2. When you realize that you have committed a faux pas, you should:
  3. Which of the following statements IS NOT true?
  4. What is the best thing to do in the following situation: In your culture, personal space is very important and you are uncomfortable when someone is too near? However, a foreign client tries to get too close to you.
  5. Preparation for exploring the international etiquette starts with:
  6. Which of the following is the most helpful for exploring international etiquette before business cooperation with foreigners?

  • What is the requirement for this course?

The course is open to anyone who is interested in learning more about the subject matter, and there are no specific entry requirements to enroll.

  • What much Time I need to Spend for completion of this course?

The course is divided into different modules, with an average study time ranging from 20 to 90 minutes per module as per your convenience. While you have the flexibility to allocate your preferred amount of time to each module, after buying you will have lifetime access to the course so you can log in and out of the course as per your schedule.

  • When and Where I can Study this Course?

You can study this course at any time and anywhere of your choice, you have the convenience of logging in and out of the web-based course as often as you need. The course is compatible with all devices, including computers, tablets, and smartphones, allowing you to study even while on the go.

  • How I can Pay for this Couse?

To make a payment for this course, you have the option to use several payment methods including Visa, MasterCard, and PayPal account. The website employs the latest SSL encryption technology to ensure that your payment details are kept safe and secure. All payments are processed securely by PayPal, providing an added layer of protection for your peace of mind.

  • How soon I can have access to the course material?

You will have access to the course immediately after you make the payment. You will receive email confirmation of payment at the same time with full access to the course material.

  • Can I earn a Certificate at the end of the course?

That’s Right! At the completion of the course, we will earn a Professional Certificate that can be a valuable addition to your career and personal achievements. This certificate will serve as evidence of the knowledge and skills you have gained through the course, and can help you demonstrate your expertise to current or potential employers.

  • What is the validity of the Certificate?

Certificate is your achievement, which will remain with you forever. It doesn’t have any expiry or need any renewal. Enjoy the Course and Good Luck.


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\\  About  \\

Success Depends On Relationships And Etiquettes.

It is important to learn not only the technical side of a business but also how to conduct one’s self in the company of others. This is where Business Etiquette comes in.


Success in any industry depends on relationships with colleagues, customers, suppliers, or investors. When you have good manners and concern in dealing with others, you are engaged, building products, and long-term business relationships.

The Importance of Business Etiquette.

Etiquette can help businesses improve the following areas:




Customer Care


Employee Engagement


Team Synergy












\\  Featured Modules  \\

Understanding Etiquette.


Understanding Etiquette

Etiquette covers most aspects of social interaction, including self-presentation, communication, respect, and hospitality. Business Etiquette, in particular, involves expectations in the interactions between colleagues, the company and their customers, and the company and their stakeholders.

Networking for Success

When you are networking, it is important to make the first appointment. In this chapter, we will discuss how to create a useful introduction, make a good impression, reduce tension, use business cards effectively, and remember names.

International Etiquette

Etiquette is heavily influenced by culture; Every nation and nation have its own rules for decent behavior. When dealing with an international clientele, or when conducting business abroad, it is good to be aware of local etiquette guidelines.

Learning Outcomes.

After enrolling in this course, participants will be able to

  •  Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand the guidelines on how to make effective introductions.
  • Understand basic guidelines when it comes to the dealing on e-mails.
  • Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
  •  State the difference between a formal and an informal letter.

This course introduces participants to Business Etiquette, as well as providing guidance on how to practice Business Etiquette in different situations.


the 3 C’s of a good impression.


the four levels of conversation and provide an example for each.


an effective ‘Thank You’ note.


among the dressy casual, semi-formal, formal and black-tie dress code.

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