Call Center Training
Why should I buy this course? Learn More about this course
Overview
Why should I buy this course? about this course
Curriculum
Curriculum
- 3 Sections
- 13 Lessons
- Lifetime
Expand all sectionsCollapse all sections
- Modules12
- 2.1Call Center Training – Module One: Getting Started
- 2.2Call Center Training – Module Two: The Basics (I)
- 2.3Call Center Training – Module Three: The Basics (II)
- 2.4Call Center Training – Module Four: Phone Etiquette
- 2.5Call Center Training – Module Five: Tools
- 2.6Call Center Training – Module Six: Speaking Like a Star
- 2.7Call Center Training – Module Seven: Types Of Questions
- 2.8Call Center Training – Module Eight: Benchmarking
- 2.9Call Center Training – Module Nine: Goal Setting
- 2.10Call Center Training – Module Ten: Key Steps
- 2.11Call Center Training – Module Eleven: Closing
- 2.12Call Center Training – Module Twelve: Wrapping Up
- Quizzes10
- 3.1Call Center Training – Module Two: Review Questions10 Minutes10 Questions
- 3.2Call Center Training – Module Three: Review Questions10 Minutes10 Questions
- 3.3Call Center Training – Module Four: Review Questions10 Minutes10 Questions
- 3.4Call Center Training – Module Five: Review Questions10 Minutes10 Questions
- 3.5Call Center Training – Module Six: Review Questions10 Minutes10 Questions
- 3.6Call Center Training – Module Seven: Review Questions10 Minutes14 Questions
- 3.7Call Center Training – Module Eight: Review Questions10 Minutes10 Questions
- 3.8Call Center Training – Module Nine: Review Questions10 Minutes12 Questions
- 3.9Call Center Training – Module Ten: Review Questions10 Minutes10 Questions
- 3.10Call Center Training – Module Eleven: Review Questions10 Minutes10 Questions
- Download1
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- Certificate Yes
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