How to Resolve Conflict Modules

In this course, you will get 12 Modules which are describing all aspects greatly

•  Module One: Getting Started

1. Workshop Objectives
2. Pre-Assignment Review

• Module Two: An Introduction To Conflict Resolution

1. What is Conflict?
2. What is Conflict Resolution?
3. Understanding the Conflict Resolution Process
4. Case Study

• Module Three: Conflict Resolution Styles With The Thomas-Kilmann Instrument

1. Collaborating
2. Competing
3. Compromising
4. Accommodating
5. Avoiding
6. Case Study

• Module Four: Creating An Effective Atmosphere

1. Neutralizing Emotions
2. Setting Ground Rules
3. Choosing the Time and Place
4. Case Study

• Module Five: Creating A Mutual Understanding

1. What Do I Want?
2. What Do They Want?
3. What Do We Want?
4. Case Study

• Module Six: Focusing On Individual And Shared Needs

1. Finding Common Ground
2. Building Positive Energy and Goodwill
3. Strengthening Your Partnership
4. Case Study

• Module Seven: Getting To The Root Cause

1. Examining Root Causes
2. Creating a Cause and Effect Diagram
3. The Importance of Forgiveness
4. Identifying the Benefits of Resolution
5. Case Study

• Module Eight: Generating Options

1. Generate, Don’t Evaluate
2. Creating Mutual Gain Options and Multiple Option Solutions
3. Digging Deeper into Your Options
4. Case Study

• Module Nine: Building A Solution

1. Creating Criteria
2. Creating a Shortlist
3. Choosing a Solution
4. Building a Plan
5. Case Study

• Module Ten: The Short Version Of The Process

1. Evaluating the Situation
2. Choosing Your Steps
3. Creating an Action Plan
4. Using Individual Process Steps
5. Case Study

• Module Eleven: Additional Tools

1. Stress and Anger Management Techniques
2. The Agreement Frame
3. Case Study

• Module Twelve: Wrapping Up

Be Creative with Quizes

Each Module is finishing with its quiz & hence you will get to review your Modules in the form of 100 questions.

• Module Two Review Questions

1. People always ______________ that conflict is always negative.
2. Conflicts happen when _________________ come to light?
3. People can explore those differences, if they are equipped with a conflict ___________ process.
4. Differences can be used to ___________ in a more positive way.
5. Conflict can be defined as coming into a ___________ or disagreement.
6. Two sales representatives arguing over who gets the latest customer is an example of what?
7. Conflict can also be ____________.
8. The term conflict resolution simply means how you ___________ conflicts.
9. _____________ is a process to resolve differences, conducted by an impartial third party.
10. A situation where the conflict is in the open is an example of _________________.

• Module Three Review Questions

1. There are _________ widely accepted styles of resolving conflicts.
2. With the _____________ approach, the parties work together to develop a win-win solution.
3. The Collaborating Approach promotes __________________.
4. The Collaborating Approach is appropriate when the situation is not _______.
5. With a _______________ approach, the person in conflict takes a firm stand.
6. The Competitive Approach is appropriate when an ____________ decision needs to be made.
7. With the __________ approach, each person in the conflict gives up something that Contributes towards the conflict resolution.
8. This style is appropriate when a decision needs to be made _________ rather than later.
9. _________ between people in the conflict is equal would also necessitate the compromising approach.
10. The ____________ style is one of the most passive conflict resolution styles.

• Module Four Review Questions

1. When people are involved in a conflict, there is typically a lot of ________ energy.
2. Which of these are examples of some of the emotions felt during a conflict?
3. What do we need to establish to turn negative energy around?
4. What is the first crucial buy-in step to resolving conflict?
5. Once participants have agreed to resolve the conflict, it’s important to ________ any negative emotions.
6. Participants need to _________ and work through the feelings associated with the conflict.
7. Accept that you have negative feelings and that these feelings are _________.
8. _______________ provide a framework for people to resolve their conflict.
9. The ____________ role is that of a guide and mentor, not a judge or supreme ruler.
10. One example of a ground-rule is:

• Module Five Review Questions

1. Mutual ________ is our preferred outcome for any conflict.
2. Creating mutual understanding can lay the ______________ for a win-win solution.
3. You can create two versions of your personal needs statement: your ideal resolution and your___________ resolution.
4. Break down your statement into wants and _________.
5. _____________ what the person that you are in conflict with wants.
6. Once you have identified the wants and needs of both sides, look for areas of __________.
7. Try to frame what someone wants ____________.
8. Which is an example of a framing question?
9. Breaking down what your opponent wants and needs will give you some _________ room.
10. In conflict resolution, your goal should be a ___________ for everyone.

• Module Six Review Questions

1. A good time to find common ground is _____________ the conflict begins.
2. You should continue to try to find common ground throughout the entire conflict __________ process.
3. There are many other _________ emotions associated with conflict.
4. Positive ___________ will build goodwill.
5. You want to shift from being two people in conflict to being two people _________ to solve a problem.
6. Conflict often results in negative feelings like:
7. Conflict will be much easier to resolve if you can:
8. You have two basic options to consider. What are they?
9. Try to keep __________ out of your statements.
10. Invite the other person to:

• Module Seven Review Questions

1. Building a positive foundation and gathering information are _______ steps to resolving conflict.
2. Once the groundwork has been laid, it’s important to look at the _________ causes of the conflict.
3. __________ Investigation involves continuously asking “Why?” to get to the root of the problem.
4. Paying _________ to the wording of the root cause is important, too.
5. Watch out for vague __________.
6. Another way of examining root causes is to create a ____________ diagram.
7. ____________ is a key concept in conflict resolution.
8. Successful conflict resolution should give the participants some feeling of _________ over The issue.
9. Effective conflict resolution digs deep into the issues, often exploring unfamiliar territory, to _________ the core conflict and prevent the problem from reoccurring.
10. Asking the right questions helps participants put things into perspective and _________ Whether or not the conflict is truly worth resolving.

• Module Eight Review Questions

1. Once you have a good handle on the conflict, it’s time for the parties to start ________ some options for resolution.
2. At the beginning, you should generate, not ___________.
3. It’s very important to not ________ yourself or the person that you are having the conflict with.
4. Record all possible ideas into a list or _______________ diagram.
5. You can create a cause and effect ____________ to record ideas for resolution.
6. The _________ energy will build as you and the person you conflict with start to generate options.
7. Once you have a good list of options, look over the list, and perform some basic __________.
8. Cross off options that are an absolute _________ for either party.
9. Highlight options that provide __________ for both parties.
10. For __________ conflicts, three to five options is usually sufficient.

• Module Nine Review Questions

1. Once the possible solutions are laid out, it’s time to move on to choosing a solution and laying The groundwork for a _____________.
2. The next step is creating ___________ to evaluate any options you may have.
3. Criteria should __________ what you want and do not want from the solution.
4. You can also __________ your criteria by what’s necessary to have and what you’d like to have.
5. _________ any items on the list you’d be willing to make a compromise with.
6. The ________ approach is for each party to take a few minutes to write down their individual criteria, and then come together and combine the lists to create a final set of criteria.
7. It’s also important that the wants and needs of both parties be ____________.
8. Before creating criteria, you should ________ first.
9. ________ any solutions that don’t match the must-have criteria that you and your partner Identified.
10. The last step should be your __________ solution.

• Module Ten Review Questions

1. How many phases of conflict resolution are there?
2. Which phase involves creating an effective atmosphere?
3. Phase two states that you must create a ___________ understanding.
4. In Phase two you must __________ evaluate your wants and needs.
5. Phase Three focuses on individual and shared __________.
6. It’s important that you choose the right __________.
7. Have a __________ plan in case your approach doesn’t work.
8. Make sure your _________ has something to offer.
9. What you suspect is the root cause of the conflict, could just be a _________ of a larger issue.
10. Try to __________ the real issue.

• Module Eleven Review Questions

1. Dealing with ___________ can be hard on the mind and the body.
2. Being well _________ with some stress and anger management techniques can help you stay calm.
3. Nothing will be _________ when parties are upset or angry.
4. Deep _________ has beneficial mental and physical effects.
5. _________ thoughts can help you stay calm.
6. Make sure to take _______ often.
7. If the person you conflict with becomes __________, encourage them to take a break.
8. The ___________ Frame can be used in any situation to explain your viewpoint in an assertive, non-confrontational way, without watering your position down.
9. Which is not a form that The Agreement Frame takes?
10. When possible use the five ___ or the H to ask a question.

• What is the requirement for this course?

The course is open to anyone who is interested in learning more about the subject matter, and there are no specific entry requirements to enroll.

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The course is divided into different modules, with an average study time ranging from 20 to 90 minutes per module as per your convenience. While you have the flexibility to allocate your preferred amount of time to each module, after buying you will have lifetime access to the course so you can log in and out of the course as per your schedule.

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